The Problem: Slow speeds for network users.
JMOR received a call from a nearby production company complaining of a slow internet connection. The company asked us to visit their offices to troubleshoot the problem and find a solution. After an in-person visit to the company and a meeting with the VP of Operations, it was clear that the problem was causing a dip in productivity, as even the simplest of tasks (surfing the Internet and downloading program updates) were taking far too long. After a brief review with the company's management team, JMOR was hired to troubleshoot the issue.
The Solution: Troubleshooting and Network Upgrades
The first thing the JMOR team looked at was the company's connection between the demarcation point for the Internet and the Internet itself. From there, we conducted a number of tests to determine if speeds from the WAN point to the building's network were as slow as the network within the building.
As was expected by our JMOR team, the speeds between the WAN and the building were much faster, meaning that it was one of the company's own devices that made their internet slow, not the internet itself. We discovered that the device causing this was their firewall, which was years out of date. To give a reference point, most newer firewalls support 100 to 1000 MB/s, while this one was only supporting 10 MB/S. So, we proposed a firewall upgrade and usage monitors to map where bandwidth was being used and determine if any was being overused, as this can also lead to a slow internet. After a few days of data collection, the JMOR team returned to analyze the results.
Based on the data, we concluded that the client's purchasing department was streaming audio and video on a continuous basis throughout the day. We also determined that the company's customer service department was using a disproportionate amount of bandwidth to play 3D virtual reality games.
To remedy the situation, the JMOR team designed two specific traffic rules: one rule that limits video streaming to no more than two minutes during working hours, and a second that blocks any 3D and game sites that consume a certain amount of bandwidth.
Soon after the remedies were implemented, we conducted a survey to determine any improvement in network speed and user experience. We found that our solution had increased the bandwidth available to each user while ensuring that all spyware and virus threats were caught and neutralized. Management was shown how our work directly resulted in efficiency and morale improvement.
The Lesson: Companies should focus on remaining up to date with all of their technology, as this situation was partially caused by an old firewall that was no longer effective. Companies also need to remain aware of how downloading or streaming online games and videos can use up too much bandwidth and therefore slow down the rest of the company. However, being without this knowledge, this company made the correct choice by calling JMOR, a company that specializes in finding solutions to these kinds of issues. In our experience, when a company calls someone like JMOR they want a) reliability, b) a fast fix to whatever isn't working, and c) increased productivity and decreased costs associated with maintenance and upgrades. By calling JMOR this company was able to solve their internet problems and learned how to avoid these kinds of issues in the future.