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John C. Morley
Hey, everybody, and welcome once again to the JMOR Tech Talk Show. It is so great to be here on another fabulous, fantastic Friday, the second Friday of June. I cannot believe this, Marcus. By the way, it is great to have you with me again on the show.
Marcus Hart
It's great to be with, John.
John C. Morley
As we have an amazing show this evening, we're gonna be talking with a great guest a little bit later in the program. His name, in case you're wondering is Dr. Michael Hutchison. And we're gonna be hearing some great truth from him a little bit later in the program. Well, Marcus, it was lights out for many major websites this past Monday, I think it gives the new phrase to the coin of having a bad day, a whole new meaning. And so some of the sites knocked offline were none other than the New York Times, Reddit, Amazon, Spotify, and many others. Of course, the company did apologize that was Fastly. And for those of you that don't know who Fastly is, they're an advanced cloud computing company, and a quote I want to read, and it said, they had a bug in its code. And it had lain dormant until a customer updated their settings, which then took down 85% of the company's network. Marcus, I don't know, when I hear things like this. It just makes me believe that we have Junior people behind a plane. Or we have I don't want to say kindergarteners, but we have people that don't even know how to turn on a computer. And I'm being facetious here. But can you believe a company like Fastly? That would allow something like this to just slip under their noses? I just have three words, shame on you. Because how do we trust a company like this? And I think what it really states, Marcus, is that we need to not just rely on one company, especially when it's a worldwide resource, like New York Times or other types of companies out there. We can't just rely on the stock market. There has to be redundancy, and not just redundancy in internet service providers, but that they have redundancy in the cloud servers and cloud computing that they have and web servers. So I think this is just really something that should have never happened. And what are your thoughts on this, Marcus?
Marcus Hart
I really feel like it is first class amateur, like you said, I agree with you.
John C. Morley
I know, it's crazy that all this is happening, isn't it? Yeah. And I don't know what's going on. But I think people really need to understand that just because you're a large corporation doesn't really mean you know exactly what you're doing. Alright, so, again, this really caused quite a bit of challenges for people around the United States. And a lot of people thought they had issues with their system. But really, it was no issue there who was basically a problem in the code. And again, it had nothing to do with people's local computers. A lot of people thought they had viruses, they're wondering why post suddenly got deleted. And it was nothing to do with anything locally, other than a resource problem on the servers by code that was not properly tested. Marcus, this makes me think of the y2k issue, and that how people knew what was going to happen, but they didn't really get involved to do something with it until it became a problem where they knew it was going to be a big problem. Well, in other news, if that wasn't big enough news, already I'm sure you probably enjoy that. Facebook is now embracing the 5050 work life balance. What does this actually mean? Well, that is a great question for many of us to try to ascertain. And in English, what it means is that Facebook's offices will be opening at 50 percent of capacity in September 2021. Well, that's good news. And they're planning a full reopening by October 2021. And those staff members are still waiting right now, many of them for remote work approval have to return back to work at this time. Mark Zuckerberg told employees this past Wednesday that he plans to spend a half of next year working remotely. Now I want to quote something that Mark said, "I found that working remotely has given me more space for long term thinking and helped me spend more time with my family, which has made me happier and much more productive at work.", he wrote to staffers, and I have to agree, I don't agree with a lot of things. However, being able to spend more time with family and being able to really unplug from technology and just be grateful for what's around you, I think it gives a whole new meaning to the idea of creativity and being productive. And I think more people need to understand that there needs to be that work balance. I don't agree that we should give up going to work 100%. And I think many companies agree that they should stay home. I think it's important to have the team on site with you. Because there's only so much you can do virtually. And I have to say this virtual stuff it's for the birds, whether we're talking networking, whether we're talking meetings, it's for the birds, because you don't get the same experience, ladies and gentlemen, as you do when someone is sitting right across from you. So we're just going to have to wait and see what's going to happen with that Marcus, because I think a lots gonna change. I mean, we know the real estate market is changing. And a lot of people now instead of getting three floors that they had before are getting six floors, which is different than what a lot of people were saying because we thought that space would be cutting back and it is, but there are a lot of places where they're asking for double the amount of space, not everywhere, so that they can have more room to spread out. It's gonna be interesting. We'll have to definitely just wait and see what's going to happen. Well, anyway, my next guest, Dr. Michael Hutchison, He is an amazing gentleman. He is a US Army Special Forces [inaudible 07:27] veteran and an alumni of the University of the Pacific. Thank you very much for your service. Dr. Hutchison, we greatly appreciate that. Dr. Hutchison is now a medical services consultant at the advocate Consulting Group, (ACG), they offer exclusive exceptional providers programs, which are aimed at helping medical practices improve patient outcomes, increase practice revenue, reduce malpractice liability and increase MACRA compliance. ACG also offers pandemic relief programs and developed a COVID-19 care unit which comes equipped with testing, evaluation and treatment facilities. Dr. Hutchison is also a consultant for [inaudible 08:12], pharma co genomic cellular anti-aging supplements, which are based on learnings from leading genetic researchers and anti-aging specialists. We are excited right now to welcome Dr. Michael Hutchison to the JMOR Tech Talk Show.
John C. Morley
Well, hi everyone. It is John C. Morley with the JMOR Tech Talk Show. I am very pleased to have Dr. Michael Hutchison with us here on the show. Welcome, doctor.
Dr. Michael Hutchison
Thank you. Pleasure to be here.
John C. Morley
Thank you. A lot of things happening with COVID and stuff like that. But going back to a lot about what you do, which is in pharmacy, I have to ask you, Doctor, what got you so passionate to want to get into pharmacy?
Dr. Michael Hutchison
My desire to help others improve their lives.
John C. Morley
I think a lot of times when you hear about pharmacy hear about different drugs, but I think it's so important to have the compassion for patients and I guess really understand what is the need and not just take a drug for anything, right?
Dr. Michael Hutchison
That's correct.
John C. Morley
I wish more doctors in our world would have the philosophy that you do. Because I think they think if you just throw a drug at it, well, if it doesn't work, we'll just throw another drug at it. But when we talk about drugs, and we talk about our world and you know COVID-19, How has the changes to our ecosystem now with what's evolving COVID-19 technologies and preparations and sanitation, how are things changing in the ecosystem right now?
Dr. Michael Hutchison
Telehealth is one area that's dramatically improved and increased, especially since the technology has been developed because of the COVID. To make it a lot easier for the patients, and the providers, to even work from home, talk to the patients from home.
John C. Morley
So now with the Internet of Things and being able to monitor like blood pressure, glucose level and a host of other things, because of IOT, either two things come up, One is privacy. And second is how accurate are these devices? And do doctors need to be certified to use this type of technology? Or what's going on so that there is a standard? Because it seems like some doctors may not have the technical background all due respect, and they don't want to learn this. So how do they handle this when we hear about telehealth?
Dr. Michael Hutchison
There are several organizations that can educate the private healthcare practitioners on this sort of technology. Larger organizations like the Veterans Administration, for which I was a member of for a long time. IT incorporates the video, the home monitoring, Home Care nursing, via the computer, via the smartphone. It's simply a lot easier. And you do have kippah that's involved. And many of the rules have been rewritten around that to make sure that the privacy standards are met.
John C. Morley
But I'm guessing we still have a long way to go. I mean, they're definitely really trying. But I think there's still ways that we have to go to make sure this information is, let's say, not falling into the wrong hands.
Dr. Michael Hutchison
When both the patient and the practitioner are educated in terms of the privacy. So when the practitioner connects with the patient on the screen before the patient connects with the provider, there is an agreement the patient needs to read and agree to and that is the privacy. They want to make sure that the patient is either alone or in a private place to where things can be discussed. Same with the practitioner, needs to be in a private place just like it could be from their office, it could be from their home, in a and room with the door closed where there's complete privacy. All of these meet the [sp 13:46] HIPAA, but you do have to have an agreement by the patient to agree to do these telehealth communications.
John C. Morley
I think that's a great thing. But my concern is I always believe the patient in the medical professional are going to do the right thing. That's never been my question. What I'm always thinking about is the data. Okay, because let's think about it. Every organization around, it's not what they do that makes the money. It's their data that makes them money. And if they could sell data to people that have certain conditions or what have you, that falls into the wrong hands, and that's always my concern. I've seen data like this already be leaked. So that's my biggest concern.
Dr. Michael Hutchison
Well, the telehealth video or audio communications are not recorded. The practitioner, just the same as if you were to see the practitioner in the office, They take notes or they enter into your record while they're talking to you the information That they need to input into your record. And so the data is being entered separately. So, I do not see we're having these video conferences that are not reported being a violation of HIPAA.
John C. Morley
It's not so much the telehealth, I guess I'm talking about the other pieces where you talk about their data and their identity. Something as simple as a blood pressure monitor, for example, or a glucose monitor, they have links into the patient's information, that link goes to a third party, my concern is that that data is being passed, because when it's processed in like a public cloud, it's really not 100% clean.
Dr. Michael Hutchison
Like, for example, I have my blood glucose monitor, and I'm able to download the readings and then I'm able to upload on to the VA's private communication website, my healthy vet. And so doing things in that way, you're avoiding email, you're avoiding putting things in the cloud. That's the important thing is avoiding what you put in the cloud, and how you transmit the information.
John C. Morley
Exactly. But some of these systems out there, when you go to offices, all of their data is in the cloud, because they're using hosted office practice medical systems,
Dr. Michael Hutchison
Well, generally, there are a lot of things. Even the VA has their own cloud, but you have to sign in to access that information. And all the patients records, the signings are all recorded. So the patient can request who is signed in to look at my information. So, if they suspected their information's been leaked out, then the privacy department at the VA and go in and print out a list of everyone that is signed in to view that patient's record.
John C. Morley
So they have an audit trail, basically.
Dr. Michael Hutchison
Correct. And so whenever, for example, on my record, there's a warning to whoever signs in before they sign into access my record that their access is being recorded.
John C. Morley
Very similar to if you're going to a bank or certain places and they say, log on from this machine is only by duly authorized employees and contractors, any attempt of illegal login or impersonation will be fully prosecuted to the extent of the law.
Dr. Michael Hutchison
Correct. And the VA, like with many of the federal government and military, they now have what's called a PIV card. It's a privacy card, where the practitioner is vetted. And there's a chip authorizing that practitioner to only specific areas relating to their practice as to what they can access in that patient's record. So just because you have a PIV card, you have to put that in. If you don't have the P IV cards, you're not going to get access to that patient's record. And when you do insert the card into your computer, whether it's a desktop or laptop, the practitioner is only allowed access to that patient's record that is pertinent to that practitioners scope of practice.
John C. Morley
So if you had 200 patients, you'd only be able to access your patients basically.
Dr. Michael Hutchison
Well, that's all you should be accessing, it's your patients. But if you're a dietitian, you're not able to access the patient's disability information, you're not able to access some of the other things, private information. Your access is limited is what I'm trying to say.
John C. Morley
Weight Loss clinic, for example. I know a lot of medical practices that have a weight loss clinic. So weight loss clinic operates in conjunction with the medical practice. And so the weight loss clinic does need to see the medical sides because they have doctors on both sides. And even the dieticians need to see like certain things like the blood levels and stuff like that. So that can help them into their diet. I guess that's an exception or a special case,
Dr. Michael Hutchison
However, when the dietitian cannot order pain medications, the dietitians prescription orders are related to dietary.
John C. Morley
That makes sense. So it just kind of keeps everybody kind of in their own zone, but not so much just with the patients but also in their disciplines to what information so that if I'm in a company, and I have HR records, well, not everyone gets access to the HR records, the management only needs to get access to their just job description, but not necessarily how much they're getting paid an hour or anything else about them, their birth date, that's none of the manager's job, but the HR person can have that access.
Dr. Michael Hutchison
Correct. It depends on your level of security that you have which governs the amount of what you're able to access.
John C. Morley
Well, that's the key. Dr. Michael, I had a gentleman on a few months ago, we were talking about this governance. And with IOT, the whole world has expanded to governance, and that there's been a lack of governance on a lot of Internet of Things devices because everybody's so quick to want to get them to the market, that they don't have the full privacy's on them. They haven't been fully tested and information's being compromised, and we know ourselves things like clubhouse, parts of it are being shut down because their corporate offices are in other countries, and don't have the same rules. In other countries right now, they're allowed to be spamming people, they're allowed to be using multiple VPNs and sending bot attacks. United States, we won't tolerate that. But in other countries, their laws are very loose, and they could do pretty much whatever they want. So I think that's a big challenge. And I think you've probably seen this too. Medical laws in the US are different from other countries. I'm presuming we have one of the strictest medical laws.
Dr. Michael Hutchison
I don't know that for sure because I'm not aware of what other countries have. You've got the UK or Cameroon. These countries have us a state medical system. So they have a one medical-- I believe Canada also has a single state medical system. And so it's different. Here in the United States, we have government systems, we have private systems. There are so many different types of medical care or healthcare companies providing them migrative services.
John C. Morley
And I think that's where it becomes challenging because a lot of these companies are not in the medical field, and they're dipping their toe into it. And they really don't understand HIPAA, and they've got to get a crash course, because they're now trying to provide HIPAA services and they haven't done that before. And I see so much of that unfurling right now. And then they're getting served with papers and notices because they didn't comply with certain standards.
Dr. Michael Hutchison
Right. For example, in the VA system, we have mandatory annual training that we have to complete by a certain time, certain date. If that's not completed, then we lose our computer access.
John C. Morley
And it's almost like your credit, you have to take so many CEUs basically. So often you have to take like these CEUs.
Dr. Michael Hutchison
But this is in HIPAA, some of the mandatory, it's HIPAA, cybersecurity, privacy, EEOC type things or EEO type things. It's all across the board. As far as your mandatory education training that you have to complete annually. So annually you are reminded and you're updated on all the recent HIPAA laws, privacy laws, and that you can understand and take them seriously.
John C. Morley
I think a lot of people don't take them seriously. But I know when I've had several clients where they don't understand that the whole office is compliant, but the X ray machine that they use once in a blue moon had a system that had let's just say windows seven on it. And when they came in or Windows XP at that time, and they came in and everything was up to snuff. But the X ray machine, they had a PC that was buried under the system that nobody looked at except for the inspector that came in and said to them, well, that needs to be updated in 60 days or it's a $20,000 fine. Now, the upgrade, the system was only 5000. So what were they going to choose? I think it was a push to shove. And then they made the policy that you could have only I think it was $20,000 per incident. And they kept it, I think it was either 50 or 100,000 per practice. So if you had four doctors, you could bill it per practice. So if there were two practices, they could in fact, each one, but if you just had one doctor, there was a cap and hospitals had another cap. But something interesting, I know, Dr. Hutchison, that we were talking about while we were in the waiting room to get into the studio, we were having a quick conversation about COVID. And something I found very interesting that I would definitely want to bring to the air was your knowledge and information about the importance of manufacturing, something I wouldn't have ever thought about before. When we're talking about needles, and you were mentioning something about needles being laser sharpen, which didn't even come to my mind before. I knew that existed but never really realized that they're still making I guess needles in different fashions. I guess that's still happening.
Dr. Michael Hutchison
Yes. And though the mechanically sharpened needles are sold at a much lower price. And they're generally sold to other countries. The laser sharpen needles are a little bit more expensive. And they've been laser sharpening needles for several years now. So the price should be coming down by now, I would think.
John C. Morley
How do you know whether your needle is laser sharpened or not? Is there a way to know or not really?
Dr. Michael Hutchison
The purchasing agent for the hospital or the medical system when they purchase these needles, It will stipulate or it will stipulate on how these needles are sharpened.
John C. Morley
Do we know right now if the CDC, they mandating that? Do you know if that's something they're mandating or no?
Dr. Michael Hutchison
I'm not aware of that. But I know the laser sharpened needles are a lot less painful. And you see more and more those used by diabetics in the land sets, and the syringes and the needles.
John C. Morley
So manufacturing is really not only going to be important for cost but also for the quality of our health. And you would never think that manufacturing was going to play a role back in the quality of our health. I know I learned several years ago that when they were doing sterilization, they were doing it with the rods, as you may be familiar with. And then they've kind of changed that process a little bit. And now they're making it that when they sterilize the needles or different things that they use, they're using robots so that they actually preserve people's lives. I was very unhappy to learn when I met someone probably over 15 years ago. And he told me he had this job. He didn't graduate high school or college. And he says he makes very good money. And I said, Well, that's fantastic. So as conversation when I said, Well, what do you do? He says, Well, I hate my job. You hate your job. Why do you hate it? He said, I hate it. So can I ask what you do? He said I really don't like to talk about it but I'll tell you, he says I work for a medical company. So I can understand how that might be a little challenging. I said I'm also a first responder. He says no, he says You don't understand. He says I don't really work with the people. And I still didn't get it. Then he told me he worked in sterilization. I still didn't get it. The light bulb didn't go on yet. I thought autoclave and a lot of stuff. And then he told me it's very dangerous. And then I started pondering and within a few seconds And then he was talking. And he said to me, John, what you don't get is that I had to sign a waiver away for damage to my life. And I'm still not getting it. And he says to me, because I work with these rods, and I'm still not clicking yet. And then he says, these things are very dangerous. And then he said the word, radioactive and then my eyes lit up. And I said, Well, how close are you? He says, pretty close. He says, we're handling these things with gloves. And we're like, within a few feet of the room. I said, there's no seal, he said, nope, he says, that's just how it goes right now, somebody has to be able to do that. And people aren't willing to do that, because they could be risking their lives. So then what I learned a few years ago, that now we have robots going in there, and they're actually doing that task. But that job was still around, up until about five or 10 years ago, which blew my mind that we were, I don't wanna say the word wasting, but we were harming a life for the ability to do sterilization for something when we probably could have just thrown those things out as I see a life is being priceless. So I think those are examples where sometimes the medical industry needs to get, I guess, a spin on what's going on because they don't realize that people are not disposable. People are not replaceable. And that's what bothers me when I see that in the medical industry.
Dr. Michael Hutchison
It happens in nearly all industries. The human factor oftentimes is less important than the cost factor. You see that over and over and over. Now with the UVC, which is harmful UV radiation, that is used to sterilize hotel rooms, airplanes, it's also used in hospitals. And a robot now does that procedure. Humans cannot be in the room during that procedure.
John C. Morley
And they were in the very beginning, they told us it was safe, but it really wasn't safe.
Dr. Michael Hutchison
Because it's UVC radiations, the stuff that causes cancer, you get it from the sun. You could also sterilize a few things by putting them in the sun. You could do that with water for about anywhere from 30 minutes to two hours.
John C. Morley
I think it's remarkable when we can use technology to save people's lives, not just from a medical perspective but also from the fact of having what I call a sustainable life, or doing a task like being able to go into a building and check for bombs. So a human doesn't have to do that. I think that's just amazing use of technology.
Dr. Michael Hutchison
Oh, absolutely. And a lot of those technologies derive from space exploration.
John C. Morley
Yes. Mr. Elon Musk and now the new Jeffrey Bezos who's supposedly trying to understand space when he had no clue about space, He's only getting involved because his friend that he hates so much is doing it and he just wants to beat him.
Dr. Michael Hutchison
It's the low Earth orbit satellite. Previously, those satellites were very few. And there was one contractor that put those satellites in orbit. And those were restricted to military, first responders, government, law enforcement agencies, disaster emergency agencies, but they weren't very reliable because we're only about 10,000. So they weren't everywhere.
John C. Morley
But now our world is changing. And the speed of information as you know is growing so quickly, exponentially. We're talking about things like petabytes and exabytes. And the amount of data is getting so large where we didn't ever think we would be going past a gig, let alone a terabyte. Now that's becoming yesterday's news when we talk about things like x rays and other types of larger data like landscaping and 3d reality and all kinds of stuff. So our world is definitely changing. And I'm sure there's a lot more to come But listen, Dr. Hutchinson, we're just about the end of our time here. And I just want to ask you, if any of our folks are watching the show, either tonight here on our podcast or on the Princeton TV network, we'd like to reach out to you, is there some way that they can actually reach out to you if they have further questions, or they'd like to get in contact with you?
Dr. Michael Hutchison
Yes, they can reach me via LinkedIn or they can reach me via my email, mdhutch52@outlook.com. My LinkedIn website is www.linkedin.com/in/mdhutch. Both of those I could be reached at both of those contents.
John C. Morley
Well, I have to tell you, Dr. Hutchison, it was a pleasure having you and just to learn because you don't see too many doctors that go into pharmaceutical and really take a passion. You either see one that goes one way or one that goes the other way, because they don't agree. But you seem to get both worlds which I don't see that every day.
Dr. Michael Hutchison
Well, thank you very much.
John C. Morley
Well, again, it was a pleasure having you on the show. And we wish you all the best in your future endeavors this year.
Dr. Michael Hutchison
Oh, thank you, John, and you as well. Bye, bye.
John C. Morley
Well, Marcus, what did you think of Dr. Michael Hutchinson?
Marcus Hart
Wow, incredible information.
John C. Morley
I know, I learned a lot, I learned a lot, I learned a lot of truths that we weren't really being told about during COVID. And something very interesting that I didn't even plan on learning was the fact that needles that are actually made and sharpened with a laser are literally less painful if having any pain than the ones that are not sharpened by a laser. And those needles all have a different blunt on the end, and can have a little bit more discomfort when going into your skin. So I think that was really interesting. Really, Dr. Hutchison gave an amazing talk with us about all these things. And I like the way he's very down to earth. And he just explained everything that we needed to know. And I also like the fact that when he says something, he says it based on facts and his experience. It doesn't come to us based on many years of the pharmacy industry. And some of the even though he's in these industries, he speaks from knowledge and from facts, which I like, and you don't see that from a lot of doctors, and he's doing some amazing things for the industry. So again, I want to thank you, Dr. Hutchison for joining the JMOR Tech Talk Show this evening. I know many of our viewers really appreciated what you brought tonight to the show as well as myself and also my co-host, Marcus.
Marcus Hart
Definitely.
John C. Morley
Now, Marcus, we've been talking about this for a long, long time. JBS holdings, how they are the largest guys in the meat production industry. And having to pay the cybercriminals now $11 million. And I want to quote something, the recent ransomware attack temporarily knocked out plants, which handle about 1/5 of the meat supply for United States based in Brazil, JBS holdings is the world's largest meat supplier by sales. That's pretty amazing. And the fact Marcus that this happened and this company that went after them, basically did this for one main reason. And that was because they had the money. And this company that's coming out of Russia and keeps going out of business and then reopening under different names. I mean, I think it's absolutely terrible what they're doing but how many companies I know that lost their money actually have gotten maybe 90% or even more back because they were able to find the Bitcoin accounts that the money was in. So that's a good thing. But I think that the fact that this meat giant paying over the $11 million ransom is absolutely terrible. And then we heard about what happened with colonial pipeline that they paid a total of 4.4 million. And then hearing all this going on and thankfully, Bitcoin was able to resume its pipeline, and the Justice Department now manage to retrieve 2.3 million of the ransom paid to the Russian hackers. So I think we're on the right track. But I think we just got to be doing more diligence. And even though this might have been very surprising, JBS was quickly backed up and running thanks to their backup systems, they felt the need to still pay the ransom. Now my question is, Marcus, why did they feel the need to pay the ransom? If they had the backup, why did they feel the need? Is their security system really not in place when it comes to IT technology? And again, I'm not here to knock other IT tech companies because we're in this industry. I feel that some of them though don't really know what's going on. And they sell things, Marcus, that are to help them make a fast buck. Now, that's not nice to say but you know I say what the truth is. And I've been around this industry for a very long time, and there's so many out there that just try to sell the best thing so they can have the best piece of bread and make the most money tomorrow. A lot of them don't care Marcus about what's really going to happen to the business. I remember not too long ago, Marcus, I'm not gonna mention the name, but they were a company started with C, I threw them out over 15 years ago. And this all happened because they made a phone system. And then they stopped supporting small business or they claimed that they were supporting small business, but to them small business was over 100 users. And then they said, well, your customer is going to need to spend $20,000 because we don't support $5,000 system anymore so we don't make it. I mean, that's just terrible. This company would wine and dine, that sort of things. I told them, I didn't need to be wined and dined by them. I need a company that was actually going to help us and do what's best for us and our clients. So we told them to hit the curb. But before we told him to hit the curb, that was one of the things that actually, I would say, broke the camel's back. We had a client. And it wasn't too long after being disappointed that one of their network infrastructure, hardware pieces went down. And so luckily, we always have backup. And so when we call them up and said, this particular device isn't working right and without telling you exactly went on. They said, well, you need to go back and reprogram it or you could change it manually. And it wasn't auto sensing something. So their excuse was to just set it manually. Don't worry about it. Well, that was a terrible excuse. And then they said, Well, did you know reload the firmware? I'm like, Yeah, we did all that already. So, I then told them that they need to fix this. They said, well, we're very sorry, but you have to send the unit back. I politely told them that I'm going to take this unit and shove it, you know where. But I told them, I'm politely going to take it and put it in the trash. And I'm going to make sure that no one from my company ever buys them again, because they are a horrible excuse for a company. And I know many banks that actually yank them out because of their poor level of quality. When you have to call somebody whether it's Amazon, whether it's this company that was a C or other companies that a company with a D, these people answer the phone don't have a clue. I did do an RMA the other day. And the guy because we didn't get a product actually, I needed to get a replacement, as I say, not really an RMA, and I needed to get the product because they didn't deliver it to us. They delivered it somewhere else. And so they told me that you have to return it first. So how do I return something that I didn't get? I mean, it just annoys me, Marcus, that these people don't understand bot just English, but they don't even understand the concept of what return means. How do you return something we don't have anything to return? It's really aggravating to me the way people are doing this and companies are doing this. So we kicked them to the curb. And we stopped doing business with them. And so if you don't have the right type of technology, securing your network, well, it's not a question of if you're going to get hacked, but when? So what are you waiting for? Why don't you make sure your network is actually fully secured? It's just like your health, Ladies and gentlemen, you need to maintain your network and your IT infrastructure and intranet and internet. Remember, intra is inside of your company, intranet is outside and also your way in or your wide area network If you're part of that you're managing those separately. You really got to take care of just like you take care of your body, you got to take care of technology and make sure you're always staying on the top of everything. Well, we have one more story for tonight, Marcus, and that is how would you like to go to a store? A new futuristic type of grocery store. And we've heard about this from Amazon but Amazon kind of stepped out I don't think had problems. But now this new company, it's the valet market by Excel Robotics is now manufacturing from the ground up, a computer vision and AI tracking type grocery store, where you basically enter with your fob or with your phone with a QR code. And they use what they call, these AI empowered stores they build from the ground up. And Excel has grown its staff to 80% with headquarters in San Diego, in addition to offices in Argentina, and Tokyo. Which That's nice, I just hope the support is really there. So the way this works in short, ladies and gentlemen, and we'll talk about this in more depth on future shows, but what happens is, let's say you're going to go into a store, that is cashier list. And basically, it's all self-service. So you walk into the store, after you scan your phone or your fob. And now I know who you are. And so the cameras basically watch you. And when you go to get something like an item, they have multiple sensors around that not only weight sensors, but cameras. And they make sure when you pick it up and as you pick it up and it comes out of a certain view, then the system automatically will just charge that, put that into your shopping cart, as you'd say. And it doesn't charge you until you actually leave the store. So it's interesting what they're doing. And when you put something back, it basically like removes it from your cart. So think of these stores like an electronic shopping cart where it's just like you adding something to your cart and then removing it respectively, based on whether you have it on your person or not. This is going to cause issues when we get into things like alcohol and other types of 21 plus products, because these systems are going to need another level of verification, not that they can't do it. But that's something they're not doing right now. And so that's going to almost require a gated area so that when you go there and you let's say try to pull up one of these products that might be adult related or alcohol, you're not gonna be able to remove that product, if it doesn't know that you're over 21. And again, that can be very easily verified. And when you get there, it will just kind of be locked down. So not only will it be something where, it has to detect but also has to almost block you from getting to there. And maybe it'll have a door on it so that if I want to go to the adult liquor counter and I go somewhere, I literally have to go in through another turnstile or I have to go through a turnstile and then swipe again so it can open up the door on the 21 plus cabinet. But there's lots of things that could be done that could also be happening on certain types of things like Claritin, and other types of allergy medication, a similar type of thing, but then they're gonna have to check verifications to make sure that you're not allergic to things if you're taking something like that possibly, or just Are you allowed one or two and what's the limit and keep that associated with you. And if you take more than that, one, it's not gonna let you get a second one or more than two, then it's going to block you. So it's interesting. I think there's a lot that has to happen, Marcus, before we're going to see a true store. I mean, even though they have a store that they did open up, I think it's the beginning, they actually opened a store not too long ago, I think it was last month, it was an East Village that got this futuristic grocery store. And they put this in the bottom of a high end type apartment building. And so the app tracks, the individual as they move through the stores, sensors are built into shelves to signal to the Excel company, which items the person picks up, and allows the shoppers to literally grab what they want, as I said and go. And this is interesting. However, there are going to be complications, like when you go to do a return, do you just walk in and pop something back on the shelf and it just automatically or is there like a return process, and you put them in and has to inspect it, make sure hasn't been open. So there's definitely things, I mean, this is the beginning.
John C. Morley
Well, ladies and gentlemen, we've just about come to the end of the show. I don't know where our time goes, Marcus. But we have another amazing guest coming up next week. I'm sure you knew that. Sheela Mac is the author of Boot Straps and Bra Straps and the formula to go from rock bottom back into action in any situation. She's gonna join us, we're gonna have a great conversation with her. And I think you guys are really going to find it to be interesting. And I'm really excited to interview her. But listen, ladies and gentlemen, if you have not already shared our content, what are you waiting for? And if you have an idea for a show, go to jmor.com, click on the Reach up button in the top right hand corner. And let us know that you have an idea for a show. If you'd like to be a guest on the show, you'll be able to apply there as well. And remember, it has to be educational content that is most important. We do get a lot of people, we have to refuse a lot of them. So I do want to let you know it has to be educational. Educational is defined as something that is going to help someone improve their life for someone else. It's not about selling a product or a service. It's about the technology or about a journey or something like that. Of course you have a question you can reach out to us but if you're reaching out and saying hey, I want to tell people about this product, we're probably going to tell you we're not interested. And I just want you to understand why. Well, ladies and gentlemen, we're making lots of strides, including another brother company of ours. That is getting off the ground neighborhood productions, a full video company that produces some pretty amazing video content. And you can actually check out some of the amazing content we have by going to envision networking on YouTube or you can go to John C. Morley serial entrepreneur, and check out my fantastic fab super motivational Friday motivational videos. And also don't forget to check out on envision networking science Fridays and how to network with john. Every video has a personal lesson. So our science videos are not just about science, they're actually about how you can improve your life and other people's lives. Well, Marcus, it's that time unfortunately, we have to say goodbye, don't we? I would love to stay with everyone. But tell people about our show. We're growing and we would love you to keep following us and keep telling your friends and associates but like our stuff, share it because we got some amazing stuff coming. And Ladies and gentlemen, we are just getting started. Well I guess we got to wish you guys a great weekend a very happy healthy and a safe one. And remember get outside have some fun, exercise, maybe have a barbecue. And I guess we got to say goodbye, Marcus. Is that right?
Marcus Hart
Bye, everyone.
John C. Morley
Alright, bye everyone. We will see you next week and take care and be well. Thank you for tuning in to the JMOR weekly technology show where we answer your questions about how technology is supposed to work. And sometimes why you have challenges getting it to work that way. For more IT support and tips. Just text 'IT support' to 888-111, that's 'IT support' to 888-111 and you'll get tips on technology. I'll see you next week right here on the JMOR Tech Talk Show. Remember, jmor.com