Thanks for choosing to shop at The JMOR Connection, Inc, and we are here to make your project a success and get the word out about your business.

If you are not entirely satisfied with your purchase, we're here to do what we can to make it right.



You have 30 calendar days to return an item from the date you received it excluding the items and or services mentioned below.

-IT Support Packages that are auto renew must be canceled 30 days before the next billing date which is the anniversary or date on Invoice.

-Gift Cards that have already been Utilized

-If you purchase a Support Package and are not satisfied with the support you receive you have 14 days to cancel and thus you understand that if you purchase the same service or similar service it will not be refunded.

-If you purchase a support package and attempt to use it on a computer that is not under a plan; you will be charged an additional fee and may not switch the computers name unless support has never been rendered within 30 days.

To be eligible for a return;


Refunds:  An RMA# must be obtained before shipping any items back.  Once we receive your item, we will inspect it and notify you that we have received your returned item. We will update you on the status of your refund after inspecting the item. If your item is eligible for a return and it is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7 Business days, depending on your card issuer's policies. Shipping you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  


If you receive a refund, the cost of return shipping will be deducted from your refund.  Since; we require you approve all proofs before sending to production.  Even though we do our best to spot check work; it is still the client’s responsibility to carefully review and approve all proofs on our site for correct Names, Phone Numbers, Fax numbers, E-mail Addresses, Addresses, Color, Spelling, Grammar, Punctuation, Font, Font Size, Layout, Graphics, Confirm Legal authorization to use photos you provide.